We take your privacy serious. Please view our privacy and Refund policy here
Privacy Policy Effective Date: 14 February 2025
1. Introduction Welcome to Emeka Consulting Engineer. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://emekacoaching.co.za/ and use our services.
2. Information We Collect We may collect and process the following types of personal information:
Personal Identifiable Information: Name, email address, phone number, and billing details. Payment Information: Transactions are securely processed through Paystack, and we do not store your credit/debit card details. Usage Data: Information on how you interact with our website, including IP address, browser type, and pages visited.
3. How We Use Your Information We use your information to:
Process payments securely through Paystack. Provide and manage our coaching services. Send transaction notifications and service updates. Improve our website and customer experience. Comply with legal and regulatory requirements.
4. Data Protection & Security We implement appropriate technical and organizational measures to safeguard your personal data. Payment transactions are encrypted and securely processed by Paystack. 5. Sharing of Information We do not sell or rent your personal information. However, we may share your data with:
Payment Processors: Paystack to process transactions securely. Legal Authorities: If required by law or for fraud prevention.
6. Cookies and Tracking Technologies Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. 7. Your Rights You have the right to:
Access and correct your personal data. Request deletion of your data, subject to legal obligations. Opt out of marketing communications.
8. Changes to this Policy We may update this policy periodically. Any changes will be posted on this page with an updated effective date. 9. Contact Us for any privacy-related inquiries, please contact us at:
Email: [email protected]
Phone: 0799763647
Refund Policy Effective Date: 14 February 2025
1. General Policy We strive to provide high-quality coaching services. However, if you are not satisfied with our services, please review our refund policy below. 2. Eligibility for Refunds Refunds may be issued under the following conditions:
You request a refund within 7 days of purchase. You have not received or accessed significant parts of the coaching service. If a coaching session is cancelled by Emeka Coaching and cannot be rescheduled.
3. Non-Refundable Cases
Completed coaching sessions or courses that have been accessed. Subscription-based services after the renewal date. Payments made for customized services or digital products that have been delivered.
4. How to Request a Refund to request a refund, please contact us at [email protected] with your payment details and reason for the refund request. We will review and respond within 5 business days.
5. Processing of Refunds Approved refunds will be processed within 7-14 business days through the original payment method via Paystack. Transaction fees may be deducted.
6. Contact for Refund Inquiries If you have any questions about our refund policy, contact us at:
Email: [email protected]
Phone: 0799763647
